Frequently asked questions

Payments

  • Our payments unit offers end-to-end card services including full program design, card manufacturing, card personalization and fulfillment capabilities.

  • Full program design refers to overseeing the design, launch, and ongoing administration of a card or payment program (for banks, credit unions and fintechs). IC Group supports everything from strategy, design, vendor coordination, and inventory management.

  • IC Group manufactures a broad variety of cards, including non-secure access and gift cards, plastic (PVC) cards, weighted or metal cards, and other specialized high-end card products.

  • Card personalization is the process of printing or encoding individual cardholder data (name, card number, expiry date), embedding & encoding chip technology, and packaging. It’s important because it ensures the card is secure, branded correctly, and ready for launch.

  • Dual interface means a card supports both contact (chip inserted) and contactless (tap/NFC) transactions. This gives flexibility to cardholders and aligns with modern payment preferences.

  • Yes, IC Group actively supports contactless payment technologies (tap-to-pay, NFC, mobile wallets) and helps clients adopt these capabilities, anticipating rising consumer demand for touch-free payments.

  • IC Group follows industry security standards (such as EMV, PCI-DSS compliance, secure chip modules) to ensure that card manufacturing, personalization and fulfillment are all executed with high security.

  • IC Group works with a variety of financial institutions (banks, credit unions), fintech companies, payment program managers, and other organizations that wish to launch or manage card programs.

Print

  • IC Group delivers a full suite of commercial printing services including secure document printing, mail optimization, packaging, direct mail, and high-quality marketing collateral. We provide short-run digital printing, variable data inkjet printing and large-run offset printing for maximum flexibility and cost efficiency.

  • IC Group supports a wide range of sectors including healthcare, finance, higher education, direct sales, consumer goods, real-estate, home services and highly-regulated industries that require secure printing and mailing.

  • Yes. IC Group specializes in variable data printing (VDP) for personalized marketing and compliance-driven communications. We securely manage data files, versioning, and mail distribution to reach the right recipients with tailored messaging at scale.

  • We use calibrated proofing systems, G7-aligned workflows, and multi-point quality checks. Your brand colors and design integrity are protected from proof through production, regardless of quantity or substrate.

  • Yes, we provide USPS® presort services, tracking, and national distribution, including kitting and on-demand fulfillment to reduce storage costs and speed delivery.

  • Yes, we can coordinate international print, shipping and mailing, depending on the destination and compliance requirements.

  • We offer a wide range of stocks including coated and uncoated papers, specialty finishes, synthetics, large-format substrates, and custom materials to support premium brand experiences.

  • We handle everything from smaller print runs to nationwide variable-data campaigns. Whether your job is modest or large-scale, we’ll work with you to optimize the solution and cost.

  • Often – yes. Once we understand your timeline and scope, we’ll mobilize resources to meet urgent needs wherever possible while maintaining high quality.

  • We accept professional formats including PDF, AI, EPS, and high-resolution images. Our prepress experts can assist with file preparation, bleed setup, and print-ready specs.

  • Yes. We provide warehousing and inventory control, allowing you to release materials as needed through your online portal or ordering workflows.

  • Yes, including recycled papers, eco-friendly inks, and lean manufacturing practices designed to minimize waste and help you achieve sustainability goals.

  • We operate a secure facility with restricted access, documented procedures, and SOC 2 certified workflows. For sensitive print communications (such as statements and healthcare notices), we follow HIPAA certified processes and rigorous internal audits to ensure data is stored, processed, and destroyed in a compliant and secure manner.

  • Once you contact us with your needs, we review your objectives, files, data requirements, and timelines. From there, we provide recommendations, a detailed quote, and a clear production schedule. After approvals, your job moves into prepress, proofing, and then production, with updates at key milestones.

  • Quotes are prepared after we understand your specifications: quantities, formats, substrates, finishing, data needs, and distribution. We aim to provide clear, all-inclusive estimates that outline production, mailing, and any related fulfillment or logistics costs so you know exactly what to expect.

  • We offer a variety of different check printing options, including:

    Check printing options

    • Laser checks for business

    • Three-to-a-page checks (QuickBooks-compatible)

    • Accounts payable (AP) checks

    • Payroll checks

    • General disbursement checks

    • Executive checks

    • Voucher checks

    Accounting & software-compatible checks and supplies

    • QuickBooks-compatible checks

    • Quicken, Sage, and Peachtree-compatible checks

    • Business deposit slips

    • Financial and accounting forms

    • Statement envelopes

    Check accessories & business tools

    • Endorsement stamps

    • Check register books

Promo

  • IC Group delivers a full range of promotional products and branded merchandise solutions including product sourcing, custom apparel, decorated items, corporate gifting programs, kitting, packaging, warehousing, and fulfillment.

  • Yes. Our creative team can refine your existing artwork or design new concepts that enhance your brand identity across your promotional merchandise.

  • Yes. We provide a comprehensive selection of custom apparel including t-shirts, hoodies, polos, jackets, hats, uniforms, and performance wear featuring leading retail brands and high-quality decorations.

  • We offer screen printing, embroidery, heat-transfer decoration, digital printing, pad printing, debossing, appliqué, patches, engraving, and more depending on the item and your branding needs.

  • Yes. We design and manage custom company stores using Shopify e-commerce platforms. These online ordering portals allow employees or customers to purchase authorized branded merchandise and promotional materials. Features include:

    • Inventoried and print-on-demand options

    • Customizable product templates

    • Integrated payment and approval workflows

    • Brand protection and access controls

  • We protect your brand through proofing controls, Pantone-accurate color matching, and vendor compliance checks to ensure every product upholds your standards.

  • Yes. We source sustainable promotional merchandise including recycled, biodegradable, and responsibly sourced product options that align with environmental goals.

  • Yes. We offer end-to-end fulfillment including warehousing, inventory management, pick-and-pack distribution, and shipping for nationwide and global corporate gifting and promotional campaigns.

  • Lead times depend on product and decoration type. Most custom promotional products deliver in 7–20 business days after artwork approval. Rush production is often available.

  • Yes. We can provide samples so you can verify quality, fit, and finish before placing a full order.

  • The timeline depends on the complexity of the program (card type, personalization, setup, issuance channels) but IC Group is positioned to expedite launches thanks to integrated services (manufacturing + personalization + fulfillment).

  • Once card artwork and data files are ready, IC Group executes encoding/embossing/printing/chip integration per cardholder, applies quality control, packages the cards, and coordinates issuance or shipment.

  • Because IC Group offers integrated services (manufacturing + personalization + fulfillment) they may reduce vendor-management complexity, shorten launch timelines, improve coordination therefore reduce sticking points, and reduce costs.

  • Yes, if you have an existing program you want to migrate or upgrade (e.g., add contactless, switch card manufacturers, change personalization or branding, enhanced custom packaging) IC Group can help execute the transition.

  • IC Group works with established chip and card manufacturers, and maintains supply-chain management protocols to help avoid shortages and delays.

  • Yes, the services they offer cover personalization and issuance, which can be tailored to loyalty or co-branded programs (partner card, reward programs) with specialized branding or features.

  • Clients can customize the card artwork, choose materials (plastic, metal), select finishes (engraving, foils, holograms), and packaging/fulfillment. IC Group supports these design options.

  • Many card manufacturers now offer eco-friendly materials, recyclable packaging and manufacturing processes. You should ask IC Group about their sustainability policies and available green-card options.

  • Yes. We can create web-to-print portals that allow authorized users to order business cards, stationery, marketing collateral, and other print assets on demand, with built-in brand controls and approval workflows.

  • For industries such as healthcare and financial services, we combine secure data handling, audit trails, controlled access, and documented SOPs with our printing and mailing expertise. This helps ensure your regulatory requirements are met while still delivering efficient, on-time communications.

  • IC Group maintains SOC 2 certification for information security and operates a secure facility following HIPAA-aligned processes for applicable work. Our production operations are guided by lean manufacturing and continuous-improvement practices such as 5S and Kaizen.

  • After we receive your job, we:

    1. Validate files and data (prepress and data checks)

    2. Provide proofs for review and approval

    3. Schedule and run production

    4. Perform finishing, inserting, and/or kitting as needed

    5. Execute mailing or shipping

    6. Provide tracking, confirmations, and any requested reporting

  • We rely on documented QA checkpoints, real-time production monitoring, error tracking, and continuous-improvement reviews. Success is measured by on-time delivery, defect-free output, data integrity, and alignment with your specific KPIs (such as response rates or SLA compliance).

  • Variable data printing allows each printed piece to be customized with unique text, images, or offers (such as personalized names, account details, or localized messages). This typically improves engagement, response rates, and relevance – especially for direct mail, statements, and customer communications.

  • Yes. We can build brand portals with approved templates for items like business cards, letterheads, envelopes, and marketing pieces. This ensures your teams can quickly order what they need while staying on brand.

  • Pricing is based on factors such as quantity, print method, paper stock, finishing, data complexity, and mailing or fulfillment requirements. We’ll walk you through the estimate so you understand how each component contributes to the total cost.

  • Yes. Many clients use IC Group to centralize multiple print, mail, and fulfillment programs. This can simplify management, reduce costs, improve consistency, and strengthen overall security and control.

  • All artwork, data files, and campaign materials are stored and processed within secure systems. Access is restricted to authorized personnel, and we are happy to work under NDAs and client-specific confidentiality agreements.

  • Yes. We can clean and standardize mailing lists, remove duplicates, run address validation and NCOA (change-of-address) updates, and optimize presort to improve deliverability and postage efficiency.

  • We can design and assemble custom kits, such as welcome packets, event materials, or multi-piece marketing campaigns, and handle packaging, labeling, and distribution from a single location.

  • Yes. We can provide digital proofs and, when needed, printed hard proofs so you can review color, layout, and content before a full production run.

  • Yes. In addition to commercial print, IC Group provides:

    • Secure Payment Solutions: Credit & debit card manufacturing, personalization, secure fulfillment, and thorough communication for card issuers.

    • Promotional Products & Company Stores: Branded merchandise, apparel decoration, custom kitting, and online storefronts to streamline ordering and distribution.

    We bring these capabilities together to help clients simplify vendor management and deliver a unified brand experience.

  • Yes. Larger quantities often qualify for volume discounts, helping you maximize value for trade shows, employee programs, or brand launches.

  • Yes. We regularly manage distribution to regional offices, franchise networks, field teams, and event sites across the US and internationally.

  • Packaging options range from standard cartons to premium custom gift boxes, branded kitting, and presentation packaging for corporate gifting.

  • Yes. Our promo experts share trending branded merchandise ideas and seasonal campaigns to help you stand out with fresh, relevant product selections.

  • We source from approved suppliers and follow product safety requirements especially for children’s items, healthcare environments, and regulated industries.

  • Yes. If a product does not match your approved proof or arrives defective, we will correct or replace the order quickly.

  • Yes. Many products can ship globally, subject to customs and product-specific restrictions.

  • Yes. For company stores and managed programs, we provide reporting on inventory, spend, order tracking, and usage trends to support visibility and cost control.

  •  Yes. IC Group also provides:

    • Commercial & Secure Printing: High-quality marketing collateral, direct mail, statements and regulated communications

    • Secure Payment Card Solutions: Card manufacturing, personalization and fulfillment for financial institutions

    This allows us to support multiple channels with one unified partner.

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