Frequently asked questions

Payments

  • IC Group provides end-to-end payment card solutions for banks, credit unions, fintech companies, and payment program managers. Our services include card program design, card manufacturing, EMV and contactless card production, card personalization, secure fulfillment, inventory management, and ongoing program support. By combining these services under one partner, IC Group helps organizations streamline operations, reduce complexity, and accelerate program launches.

  • Full program design encompasses the planning, development, launch, and ongoing management of a payment card program. IC Group works with banks, credit unions, fintechs, and program managers to support strategy, card design, vendor coordination, inventory planning, fulfillment processes, and program administration. Our goal is to help clients create scalable card programs that deliver a strong cardholder experience while meeting operational and compliance requirements.

  • IC Group manufactures a wide variety of payment and specialty cards, including EMV chip cards, contactless cards, PVC cards, metal cards, gift cards, loyalty cards, access cards, and other custom card solutions. We work with financial institutions, fintechs, and enterprise organizations to create secure, durable, and highly customized card products that reflect their brand and program objectives.

  • Card personalization is the process of securely printing, encoding, and preparing individual payment cards for issuance. This includes adding cardholder information, encoding chip and magnetic stripe data, applying security features, and packaging cards for delivery. IC Group's card personalization services help ensure each card is secure, compliant, accurately branded, and ready for immediate use by the cardholder.

  • A dual-interface card supports both contact (insert chip) and contactless (tap-to-pay) transactions. This allows cardholders to choose the payment method that is most convenient while providing the flexibility and security expected in today's payment environment. IC Group supports dual-interface card programs for financial institutions and fintech organizations seeking modern payment capabilities.

  • Yes. IC Group supports contactless payment technologies, including tap-to-pay functionality, NFC-enabled cards, and mobile wallet compatibility. We help banks, credit unions, fintechs, and payment providers implement modern payment solutions that align with evolving consumer preferences and industry trends.

  • Security is a core component of every card program we support. IC Group follows industry standards and best practices, including EMV technology, PCI-related security requirements, secure chip integration, controlled production processes, and secure fulfillment procedures. These safeguards help protect cardholder data and maintain the integrity of card issuance programs.

  • IC Group partners with community banks, regional banks, credit unions, fintech companies, payment program managers, and other organizations that issue or manage payment cards. Our solutions are designed to support institutions of varying sizes, from emerging fintech programs to established financial organizations serving large customer bases.

Print

  • IC Group provides commercial printing, secure document printing, direct mail, mail optimization, packaging, fulfillment, and web-to-print solutions for organizations across the United States. Our capabilities include short-run digital printing, high-volume inkjet printing, offset printing, variable data printing, marketing collateral, regulated communications, and secure customer correspondence for healthcare, financial services, higher education, and other highly regulated industries.

  • IC Group supports organizations across healthcare, banking, credit unions, financial services, higher education, consumer goods, direct sales, real estate, franchise organizations, home services, and other industries that require high-quality print, secure mailing, fulfillment, and regulatory compliance. Our solutions are designed to support both everyday marketing communications and mission-critical customer communications.

  • Yes. IC Group specializes in variable data printing (VDP) and personalized direct mail campaigns that allow organizations to customize messaging, offers, account information, and customer communications at scale. We securely manage customer data, versioning, print production, and mail distribution to deliver highly targeted communications while maintaining data accuracy and compliance.

  • IC Group uses calibrated proofing systems, G7-aligned workflows, and multi-point quality checks. Your brand colors and design integrity are protected from proof through production, regardless of quantity or substrate.

  • Yes. IC Group provides complete mailing, fulfillment, and distribution services, including USPS presort optimization, postage savings strategies, kitting, inventory management, warehousing, on-demand fulfillment, and nationwide distribution. By combining printing, mailing, and fulfillment under one partner, we help organizations simplify operations and improve delivery efficiency.

  • Yes, we can coordinate international print, shipping and mailing, depending on the destination and compliance requirements.

  • We offer a wide range of stocks including coated and uncoated papers, specialty finishes, synthetics, large-format substrates, and custom materials to support premium brand experiences.

  • We handle everything from smaller print runs to nationwide variable-data campaigns. Whether your job is modest or large-scale, we’ll work with you to optimize the solution and cost.

  • Often – yes. Once we understand your timeline and scope, we’ll mobilize resources to meet urgent needs wherever possible while maintaining high quality.

  • We accept professional formats including PDF, AI, EPS, and high-resolution images. Our prepress experts can assist with file preparation, bleed setup, and print-ready specs.

  • Yes. IC Group provides secure warehousing, inventory management, and fulfillment services for printed materials, promotional products, marketing collateral, and business documents. Clients can access inventory through online ordering portals and release materials as needed to support multiple locations, field teams, branch networks, or distributed marketing programs.

  • Yes, including recycled papers, eco-friendly inks, and lean manufacturing practices designed to minimize waste and help you achieve sustainability goals.

  • IC Group operates a secure production environment supported by SOC 2 certified information security controls, restricted facility access, documented procedures, and rigorous quality assurance processes. For sensitive communications such as financial statements, healthcare notices, regulatory mailings, and customer correspondence, we follow HIPAA-aligned processes and strict data-handling protocols to help clients meet compliance requirements while protecting confidential information.

  • Once you contact us with your needs, we review your objectives, files, data requirements, and timelines. From there, we provide recommendations, a detailed quote, and a clear production schedule. After approvals, your job moves into prepress, proofing, and then production, with updates at key milestones.

  • Quotes are prepared after we understand your specifications: quantities, formats, substrates, finishing, data needs, and distribution. We aim to provide clear, all-inclusive estimates that outline production, mailing, and any related fulfillment or logistics costs so you know exactly what to expect.

  • We offer a variety of different check printing options, including:

    Check printing options

    • Laser checks for business

    • Three-to-a-page checks (QuickBooks-compatible)

    • Accounts payable (AP) checks

    • Payroll checks

    • General disbursement checks

    • Executive checks

    • Voucher checks

    Accounting & software-compatible checks and supplies

    • QuickBooks-compatible checks

    • Quicken, Sage, and Peachtree-compatible checks

    • Business deposit slips

    • Financial and accounting forms

    • Statement envelopes

    Check accessories & business tools

    • Endorsement stamps

    • Check register books

  • IC Group provides secure document printing, direct mail, statement processing, fulfillment, and mailing services for organizations that require accuracy, compliance, and data security. We support healthcare providers, financial institutions, higher education organizations, and enterprise clients with secure communications and nationwide distribution solutions.

Promo

  • IC Group provides promotional products, branded merchandise, custom apparel, company stores, corporate gifting programs, event merchandise, kitting, warehousing, fulfillment, and nationwide distribution services. We help organizations create branded experiences through custom merchandise programs that support employee engagement, customer appreciation, trade shows, onboarding initiatives, marketing campaigns, and brand awareness efforts.

  • Yes. IC Group's creative team can refine existing artwork, develop new branding concepts, create custom merchandise designs, and prepare production-ready artwork for promotional products, apparel, packaging, company stores, and marketing campaigns. Our goal is to ensure your brand is represented consistently across every product and touchpoint.

  • Yes. IC Group provides custom branded apparel programs featuring t-shirts, polos, hoodies, jackets, hats, uniforms, performance wear, spirit wear, and corporate apparel from leading retail and promotional brands. We support employee apparel programs, onboarding kits, event merchandise, company stores, customer giveaways, and branded clothing initiatives for organizations of all sizes.

  • IC Group offers a wide range of decoration methods including embroidery, screen printing, direct-to-garment printing, heat transfer, digital printing, engraving, debossing, appliqué, patches, pad printing, and specialty finishing techniques. Our team helps determine the best decoration method based on your product, budget, branding requirements, and desired appearance.

  • Yes. IC Group designs and manages custom company stores and branded merchandise portals that make it easy for employees, customers, distributors, franchisees, and partners to order approved products online. Our company store solutions include inventory management, print-on-demand options, approval workflows, branded product catalogs, reporting tools, payment integration, and fulfillment services. These platforms help organizations maintain brand consistency while simplifying ordering and distribution.

  • IC Group protects brand integrity through artwork approval workflows, Pantone color matching, vendor qualification standards, decoration quality controls, and centralized product management. Our company stores and merchandise programs help ensure employees, locations, and teams always have access to approved branded products that meet established brand guidelines.

  • Yes. IC Group offers a growing selection of sustainable promotional products, including recycled materials, reusable products, biodegradable items, responsibly sourced merchandise, and environmentally conscious packaging solutions. We work with organizations that want to align their promotional programs with sustainability initiatives and corporate responsibility goals.

  • Yes. IC Group provides end-to-end fulfillment services including warehousing, inventory management, pick-and-pack operations, kitting, order processing, and nationwide or international distribution. We support employee programs, corporate gifting initiatives, event merchandise, sales enablement programs, and company stores through efficient fulfillment and logistics solutions.

  • Lead times depend on product and decoration type. Most custom promotional products deliver in 7–20 business days after artwork approval. Rush production is often available.

  • Yes. We can provide samples so you can verify quality, fit, and finish before placing a full order.

  • IC Group provides promotional products, branded apparel, company stores, employee merchandise programs, corporate gifts, event merchandise, fulfillment, and distribution services for organizations across the United States. Our solutions help businesses strengthen brand awareness, improve employee engagement, and create memorable customer experiences through high-quality branded merchandise.

  • The timeline depends on the complexity of the program (card type, personalization, setup, issuance channels) but IC Group is positioned to expedite launches thanks to integrated services (manufacturing + personalization + fulfillment).

  • Once card artwork and data files are ready, IC Group executes encoding/embossing/printing/chip integration per cardholder, applies quality control, packages the cards, and coordinates issuance or shipment.

  • Because IC Group offers integrated services (manufacturing + personalization + fulfillment) they may reduce vendor-management complexity, shorten launch timelines, improve coordination therefore reduce sticking points, and reduce costs.

  • Yes, if you have an existing program you want to migrate or upgrade (e.g., add contactless, switch card manufacturers, change personalization or branding, enhanced custom packaging) IC Group can help execute the transition.

  • IC Group works with established chip and card manufacturers, and maintains supply-chain management protocols to help avoid shortages and delays.

  • Yes, the services they offer cover personalization and issuance, which can be tailored to loyalty or co-branded programs (partner card, reward programs) with specialized branding or features.

  • Clients can customize the card artwork, choose materials (plastic, metal), select finishes (engraving, foils, holograms), and packaging/fulfillment. IC Group supports these design options.

  • Many card manufacturers now offer eco-friendly materials, recyclable packaging and manufacturing processes. You should ask IC Group about their sustainability policies and available green-card options.

  • Yes. IC Group develops custom web-to-print portals, marketing portals, and brand management platforms that allow authorized users to order business cards, stationery, promotional materials, direct mail campaigns, and other branded assets on demand. These solutions include approval workflows, inventory controls, brand governance, and reporting tools that help organizations maintain consistency across multiple locations, departments, and teams.

  • IC Group supports banks, credit unions, healthcare organizations, insurance providers, and other regulated industries through secure printing, secure mailing, data-driven communications, fulfillment, and compliance-focused workflows. Our combination of secure facilities, documented procedures, audit trails, and controlled access helps organizations deliver sensitive communications with confidence.

  • IC Group maintains SOC 2 certification for information security and operates a secure facility following HIPAA-aligned processes for applicable work. Our production operations are guided by lean manufacturing and continuous-improvement practices such as 5S and Kaizen.

  • After we receive your job, we:

    1. Validate files and data (prepress and data checks)

    2. Provide proofs for review and approval

    3. Schedule and run production

    4. Perform finishing, inserting, and/or kitting as needed

    5. Execute mailing or shipping

    6. Provide tracking, confirmations, and any requested reporting

  • We rely on documented QA checkpoints, real-time production monitoring, error tracking, and continuous-improvement reviews. Success is measured by on-time delivery, defect-free output, data integrity, and alignment with your specific KPIs (such as response rates or SLA compliance).

  • Variable data printing (VDP) allows organizations to personalize printed communications using unique customer information, messaging, offers, images, and account details. This approach often improves engagement, response rates, and customer experience while enabling more relevant communications. IC Group uses VDP for direct mail marketing, billing statements, member communications, healthcare notices, and other personalized print programs.

  • Yes. IC Group can create custom brand portals and marketing asset management solutions that provide approved templates for business cards, stationery, direct mail, brochures, promotional materials, and other branded assets. These portals help organizations maintain brand consistency while allowing employees, branches, franchisees, and distributed teams to order materials quickly and accurately.

  • Pricing is based on factors such as quantity, print method, paper stock, finishing, data complexity, and mailing or fulfillment requirements. We’ll walk you through the estimate so you understand how each component contributes to the total cost.

  • Yes. Many organizations use IC Group as a single-source partner for commercial printing, secure printing, direct mail, fulfillment, promotional products, web-to-print portals, and inventory management. Consolidating vendors often improves consistency, simplifies management, enhances security, and creates greater operational efficiency.

  • All artwork, data files, and campaign materials are stored and processed within secure systems. Access is restricted to authorized personnel, and we are happy to work under NDAs and client-specific confidentiality agreements.

  • Yes. We can clean and standardize mailing lists, remove duplicates, run address validation and NCOA (change-of-address) updates, and optimize presort to improve deliverability and postage efficiency.

  • We can design and assemble custom kits, such as welcome packets, event materials, or multi-piece marketing campaigns, and handle packaging, labeling, and distribution from a single location.

  • Yes. We can provide digital proofs and, when needed, printed hard proofs so you can review color, layout, and content before a full production run.

  • Yes. In addition to commercial print, IC Group provides:

    • Secure Payment Solutions: Credit & debit card manufacturing, personalization, secure fulfillment, and thorough communication for card issuers.

    • Promotional Products & Company Stores: Branded merchandise, apparel decoration, custom kitting, and online storefronts to streamline ordering and distribution.

    We bring these capabilities together to help clients simplify vendor management and deliver a unified brand experience.

  • Our print facility is located in Salt Lake City, Utah and serves companies locally, regionally, and nationally.

  • IC Group specializes in secure printing and mailing services for banks, credit unions, financial institutions, healthcare organizations, and other regulated industries. Our capabilities include statement printing, customer communications, direct mail, fulfillment, mail optimization, variable data printing, and compliance-focused workflows supported by secure facilities, SOC 2 certified controls, and HIPAA-aligned processes.

  • Yes. Many promotional products and branded merchandise programs qualify for volume-based pricing. Whether you're ordering apparel for employees, trade show giveaways, onboarding kits, customer gifts, or event merchandise, IC Group helps identify cost-effective solutions that maximize value while maintaining product quality.

  • Yes. IC Group regularly supports nationwide merchandise programs, franchise organizations, branch networks, regional offices, field sales teams, and multi-location businesses. Our fulfillment capabilities allow products to be distributed efficiently to individual locations, employees, event venues, customers, or partners across the United States and internationally.

  • Packaging options range from standard cartons to premium custom gift boxes, branded kitting, and presentation packaging for corporate gifting.

  • Yes. Our promo experts share trending branded merchandise ideas and seasonal campaigns to help you stand out with fresh, relevant product selections.

  • We source from approved suppliers and follow product safety requirements especially for children’s items, healthcare environments, and regulated industries.

  • Yes. If a product does not match your approved proof or arrives defective, we will correct or replace the order quickly.

  • Yes. Many products can ship globally, subject to customs and product-specific restrictions.

  • Yes. IC Group provides reporting and program visibility for company stores and managed merchandise programs, including inventory levels, order activity, spending trends, fulfillment metrics, and usage insights. These reports help organizations control costs, manage inventory, and make informed decisions about future promotional initiatives.

  • Yes. In addition to promotional products and branded apparel, IC Group provides commercial printing, secure printing, direct mail, fulfillment, web-to-print portals, payment card manufacturing, card personalization, and secure fulfillment services. By combining these capabilities under one partner, we help organizations simplify vendor management while creating consistent brand experiences across print, merchandise, and customer communications.

  • We’re built to serve you wherever you are. Locally, throughout Salt Lake City and the surrounding Northern Utah area, our dedicated delivery vehicles and trucks allow us to provide fast, reliable service with a hands-on approach. Regionally, we coordinate efficient logistics to ensure timely delivery and consistent support across neighboring areas. Nationwide, we leverage a trusted network of partners and streamlined processes to deliver the same level of quality and care, no matter the distance.
    No matter your location, you can expect responsive communication, dependable service, and a team committed to making your experience seamless from start to finish.

  • Headquartered in Utah, IC Group provides promotional products, branded apparel, company stores, fulfillment, and branded merchandise solutions for organizations throughout the United States. We help businesses manage everything from employee apparel programs and trade show giveaways to corporate gifting and online merchandise stores.

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